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Shipping and Return Policy

Shipping:

All online orders will be processed within 24 business hours upon receipt of payment. We are not responsible for items lost or damaged by mail. Those claims must be filed with the mail carrier.

***Wallpaper, lighting, furniture and large item ship times will vary. Each product has a specific ship time which is noted in the description for the respected product. Each product’s ship time is subject to change without notice.***

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our Return Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request and start a return. Your order must be postmarked within 14 days from the date your order was delivered.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at returns.addisonswonderland@gmail.com. Please note that returns will need to be sent to the following address: 

110 W Spring Street
Monroe, GA 30655

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please fill out the postcard included with your order and send back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns.addisonswonderland@gmail.com.

 Exceptions / non-returnable items

Wallpaper, furniture, rugs and lighting are non returnable. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges

Due to the limited supply of each clothing item, the best way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item you want. We can not guarantee we will still have your desired item or size  in stock by the time we receive your original item. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns.addisonswonderland@gmail.com.

Shipping will only be refunded if the item was damaged or shipped incorrectly.